Internet Connection Line Quality and Speed Test

Welcome to Xchange Telecom's Line Quality and Speed Test. Click on Begin Test to find out your download and upload speed of your internet connection to us. We will also be able to determine how many concurrent calls your internet connection can support.

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Our test also measures and reports packet loss, jitter and latency. These metrics are an important indicator on how many concurrent calls your connection will support plus the actual audio quality you will experience over your connection.

Packet Loss - Packet loss is the loss of data and voice packets during transmission and delivery. There can be many reasons why packets get lost during its trip to and from your connection.
Jitter - In voice over IP (VoIP), jitter is the variation in the time between packets arriving, caused by network congestion, timing drift, or route changes
Latency - Indicates how much time a packet of data takes to get from one point to another. In a network, latency, a synonym for delay, is an expression of how much time it takes for a packet of data to get from one designated point to another.

Here are the most common reasons why you might not be getting the speeds you expect:

  1. The length, and quality, of line between your house and the ISP.
  2. Wireless routers - using a wireless connection can seriously slow your broadband speed.
  3. Multiple connections at the same location share the same line, slowing performance for each.
  4. The time of day - peak times can slow speeds, especially if your provider has a lot of users locally.
  5. The quality of the line inside your house, plus the speed of your PC or laptop. A slow running machine or bad wiring can affect performance.